E-governance in India has seen significant development over the years, aimed at improving the efficiency, transparency, and accessibility of government services. Here are examples of various interactions in e-governance within India:

Government to Citizen (G2C)

• Aadhaar

• A unique identification number issued to residents of India based on their biometric and demographic data.
• Facilitates access to a variety of services such as banking, mobile connections, and public distribution system (PDS) benefits.

• DigiLocker

• A digital locker service that enables citizens to store and access their important documents and certificates securely.
• Provides access to documents such as driving licenses, academic certificates, and more, reducing the need for physical copies.

• UMANG (Unified Mobile Application for New-age Governance)

• An integrated app offering access to various government services.
• Includes services like EPFO, PAN application, AICTE, scholarships, gas booking, and more.

• e-Hospital/ORS (Online Registration System)

• A platform to book appointments in government hospitals online.
• Facilitates appointment booking, viewing diagnostic reports, and checking the availability of blood in blood banks.

Government to Business (G2B)

• MCA21 (Ministry of Corporate Affairs 21)

• An e-governance initiative of the Ministry of Corporate Affairs to facilitate business operations in India.
• Online filing of various forms, incorporation of companies, and other compliance requirements.

• GeM (Government e-Marketplace)

• An online platform for public procurement in India.
• Enables government departments to procure goods and services from businesses efficiently and transparently.

• GSTN (Goods and Services Tax Network)

• The IT backbone of the GST regime in India.
• Provides a platform for taxpayers to register, file returns, and manage their GST compliance.

Government to Government (G2G)

• Crime and Criminal Tracking Network & Systems (CCTNS)

• A project aimed at creating a comprehensive and integrated system for effective policing.
• Enables real-time sharing of crime and criminal information across all police stations and law enforcement agencies.

• e-Office

• A digital workplace solution for government departments.
• Facilitates file management, workflow automation, and document tracking within and across government offices.

Government to Employee (G2E)

• EPFO (Employees’ Provident Fund Organisation)

• Manages provident fund, pension, and insurance schemes for employees in India.
• Online services for employees include checking PF balance, tracking claims, and updating KYC details.

• SPARROW (Smart Performance Appraisal Report Recording Online Window)

• An online system for recording and managing the performance appraisal reports of government employees.
• Streamlines the appraisal process, making it transparent and efficient.